Terms and Conditions
Welcome to www.ellenutrition.com.au
This website is owned and operated by Ellie Sprigg (ABN 60133719036). It is available at ellenutrition.com.au and may be accessible through other addresses or channels. If you have any questions or need further information, please contact:
Ellie Sprigg
admin@ellenutrition.com.au
This document may be changed or modified. Please check back regularly to ensure you are aware of any changes.
Content Disclaimer
Everything posted via social media (@ellenutrition_) and on my website is not to treat / diagnose any health conditions. You must consult your primary health practitioner before making any changes to your diet, lifestyle or start supplementation. This information is to help educate you around health and is not medical advice.
Booking
I require 100% prepayment 24hrs before consultation
The invoice will be sent to you via email on booking and must be paid 24 hours before consultation otherwise your booking will be cancelled.
On booking you will receive an Initial Intake form and I require you to fill this out as truthfully as possible and sign the consent form at the bottom - By filling out this form you agree to all terms and conditions.
If you do not fill out this intake form prior, you will be required to during your session.
Failure to fill in the initial intake form and sign consent results in your booking being cancelled.
Payment
Payment is taken via card through Stripe Pay which can be accessed through your invoice which will be sent to your email prior to the consultation.
I do not store any of your bank details
Consultations
All consultations are run online via Zoom pr phonecall.
Please note that you will have to download zoom prior to the consultation at https://zoom.us/
Please ensure you are in a safe quiet environment, away from distractions
I have the right to end a consultation at any time If I feel unsafe or threatened.
Cancellations
If you cancel/reschedule your appointment within 24 hours, you will be required to pay a cancellation fee of 50% of the consultation price.
If you do not show up for your consultation you will not be refunded for your consultation.
Prescriptions
If you experience any side effects from supplements / dietary advice please STOP taking them immediately and contact me at admin@ellenutrition.com.au / If it is an emergency please contact 000 Immediately.
Only follow the recommended dosages and timings of supplements stated on the prescription.
If supplements are prescribed I will create a patient account on Vital.ly. You will receive an email from them with your prescription and will be able to purchase directly from them. This will be then sent directly to your door.
If any health conditions arise or change eg. medications/pregnancy you must contact us immediately.
Ellenutrition isn’t responsible for any adverse health effects from dietary advice, supplements or lifestyle advice.
Referral
I am able to refer you to other practitioners If It is outside of my scope of practice.
I will be working with various mentors to improve my knowledge of cases therefore I will discuss cases outside the clinic - however no personal information such as Name, Address, email, or Phone will be discussed.
Referral Program
I will offer 10% off your next consultation if you refer any patient to me. It is only redeemable for one consultation and can’t be used for any other services other than a Return Consultation.
Email Policy
You may only contact me outside of consultations via admin@ellenutrition.com.au
I am not able to provide treatment advice via email and will need to wait until the next consultation. If it is urgent please arrange a time to move your consultation forward.
Testimonials
All reviews/testimonials posted on the website and via social media are based on client feedback. It is not a guarantee that you will have the same results.
FOR QUESTIONS & NOTICES, PLEASE CONTACT US AT: Ellenutrition- Ellie Sprigg | Email: admin@ellenutrition.com.au| ABN 60133719036